PRIVACY POLICY
Last Updated: January 1st, 2026
Introduction
Welcome to Optimal Solutions Roofing Construction ("Company," "we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you provide through our website, www.osr.construction.
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Information You Provide to Us
We may collect personal information that you voluntarily submit, including:
Name
Email address
Phone number
Property address
Mailing address
Insurance claim information you choose to provide
Project details and service requests
Any information submitted through contact forms, quote requests, email communications, or phone calls
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
IP address
Browser type and version
Device information
Operating system
Pages viewed
Date and time of visits
Referring website addresses
Clickstream and usage data
Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to:
Operate and secure the website
Analyze website traffic
Improve user experience
Measure advertising performance
Deliver relevant advertising
You may control cookies through your browser settings.
How We Use Your Information
We may use collected information to:
Respond to inquiries and estimate requests
Schedule inspections and appointments
Provide roofing, siding, gutter, or related services
Process transactions
Improve website functionality
Communicate regarding services and projects
Send service updates and marketing communications (where permitted by law)
Detect fraud and protect website security
Comply with legal obligations
Google Analytics and Advertising
We may use Google services, including:
Google Analytics
Google Ads
Google Tag Manager
Google Remarketing
Google Conversion Tracking
These services may collect information regarding your use of our website through cookies and similar technologies.
You can learn more about how Google uses information by visiting:
Google's Privacy & Terms Information
You may opt out of personalized advertising through:
SMS and Telephone Communications
If you provide your phone number, you consent to receive communications regarding your inquiry, estimate, appointment, or services. Where applicable, marketing text messages will only be sent in compliance with applicable laws and with any required consent. Message and data rates may apply. You may opt out of marketing text messages by replying STOP.
How We Share Information
We do not sell personal information. We may share information with:
Service providers and contractors assisting our business operations
Website hosting providers
Customer relationship management (CRM) providers
Analytics providers
Marketing and advertising partners
Insurance companies or adjusters when authorized by you
Government agencies or law enforcement when legally required
We may also disclose information:
To comply with legal obligations
To enforce our rights
To protect safety and security
In connection with a merger, acquisition, or business transfer
Data Retention
We retain personal information only as long as reasonably necessary for:
Business operations
Customer service
Legal compliance
Recordkeeping requirements
Dispute resolution
After retention periods expire, information may be deleted or anonymized.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Illinois Privacy Rights
Illinois residents may have certain rights under applicable Illinois laws, including rights related to the protection of personal information and biometric data where applicable. We do not intentionally collect biometric identifiers or biometric information unless specifically disclosed and authorized.
Illinois residents may request information regarding:
Personal information we maintain about them
Corrections to inaccurate information
Deletion requests where legally permitted
To exercise these rights, contact us using the information provided below.
Children's Privacy
Our services are intended for adults and property owners. We do not knowingly collect personal information from children under 13 years of age. If we learn that information has been collected from a child under 13, we will take reasonable steps to delete it.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage users to review the privacy policies of any third-party sites they visit.
Do Not Track Signals
Some web browsers offer a "Do Not Track" feature. Because there is no universally accepted standard for responding to such signals, our website may not respond to Do Not Track requests.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Optimal Solutions Roofing Construction
1049 Atterberg Road
South Elgin, IL 60177
Phone: 815-931-3480
Email: accounts@osr.construction